Frequently Asked Questions About Partner for Children

General Questions About Save the Children

Answers

What happens when I become a Partner for Children?
When you become a recurring donor to Save the Children, you make a powerful commitment to changing the lives of children here at home and across the world. Our Partners for Children are a group of passionate, caring individuals who are committed to giving kids a healthy start, the opportunity to learn and protection from harm.

Your support reaches out to 120 countries and helps over 134 million children, including 447,000 in the United States. You commit to a recurring gift that ensures program services are reliable and never interrupted due to lack of funding.

Your recurring gift also helps ensure that Save the Children can act quickly when an emergency hits to provide immediate disaster relief. In 2018, Save the Children responded to 113 emergencies across 58 countries, directly reaching 16 million people, including 9.3 million children—all thanks to you. As a result of your compassionate support, we also directly reached 284,000 children through our U.S. emergency response, recovery and resilience programs last year. 

Our promise to you is to share the stories of children whose lives you are changing. We’ll do this through:

  • Regular email updates
  • Reports from our relief workers in the field
  • Results and highlights of the programs you’re funding
  • Opportunities to connect directly with the team inside Save the Children
  • Exclusive invitations to special events

How can I access my online account?

If you don’t already have an account, click on “Create an Account” at the top right of Save the Children’s home page. Here you’ll be able to create an online account allowing you to access our Supporter Center where you can easily view your account information, update your profile and review your donation history. For a video tutorial, click here.

Once you have created an account, you can simply click “Manage My Account” at the top right of Save the Children’s home page to sign in whenever you’d like. Clicking on “Account Summary” enables you to manage details in your account including your contact information and email preferences.

Your Supporter Center also includes a dedicated Partner for Children section where donors like you can watch videos, read our latest stories from the field, view the impact of your partnership and even find kid-friendly recipes from around the world.

Make the most of being a Partner for Children by using your online account. Explore how you’re creating lasting change for children – change that lasts a lifetime!

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What day will my donation be processed?

If you sign up via Save the Children’s website or over the phone, your donation will be processed on the same date you make your first gift.  If you sign up via a canvasser, credit cards are processed in real time with the subsequent transactions processed on the 1st or 15th depending on date acquired in the month. For electronic fund transfer/direct debit, the gift processing happens on the 1st or 15th upon approval from bank.

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How do I change from monthly support to quarterly or annual donation?
Your Supporter Experience Center can assist in changing your contribution frequency and can be reached at supportercare@savechildren.org or 1-800-728-3843, Monday-Friday 8am-5pm, (EST). Payment schedules can be set monthly, quarterly or annually based on your preference.

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How do I change my payment type?
To change your method of payment, simply contact our Supporter Experience Center at 1-800-728-3843, Monday-Friday 8am-5pm (EST).

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How do I update my credit card number?
You can update your credit card number by logging into your online account and clicking “Manage My Giving.” From there you can find your recurring gift on the right column and update your credit card number by selecting “Update Credit Card.”

If you need assistance, call our Supporter Experience Center at 1-800-728-3843, Monday-Friday 8am-5pm (EST). To ensure the security of your information, we do not recommend sending credit card information over email.

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How will I be notified if my automatic payments are interrupted?

If we are unable to process your Partner for Children contribution (when, for example, your credit card account number changes), you will first receive a notification letter by mail and then a printed statement each month. In addition, you will receive an email or mobile alert and a phone call from a Supporter Experience Center representative to help you update your payment information.

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Will my Partner for Children support always cost the same amount?

Not necessarily. Many sponsors choose to upgrade their gift periodically (Thank you!), allowing us to do even more for children around the world. There are also instances where we prompt this upgrade due to the rising cost of supplies in the countries where we work. We do this to ensure that our programs remain unaffected by economic ebbs and flows. Please know that these small increases pooled together make a HUGE difference for kids. Every cent you give makes change for children. We can’t thank you enough for your ongoing support!

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How do I increase my support?
If you’re ready to provide even more support to children in need, you can easily update your contribution amount online in the “My Giving” section of your online account. Your Supporter Experience Center is also happy to assist you and can be reached at 1-800-728-3843, Monday-Friday 8am-5pm (EST).

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Can I cancel my monthly contribution?
Your role as a Partner for Children is part of an entirely voluntary, ongoing relationship that supports our critical work with vulnerable children in the United States and around the world. There is no contract involved, and you can cancel at any time. We understand that financial situations can and do change. We are grateful for the chance to work on your behalf to provide care and support for children who need it most.

Before you make this life-changing decision, however, here are 5 important things to consider.

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Where can I find Save the Children’s financial information?
Save the Children has a proven track record of program responsibility and fiscal accountability. You can be assured that Save the Children uses the valuable resources donors provide in the most efficient, cost-effective ways possible.

Our independently audited financial statements consistently show that nearly 9 out of every 10 dollars we spend goes to programs and services for children and families in need. Click here for more financial information.

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Welcome!

We’ll be in touch! By signing up to receive emails from Save the Children you will receive a subscription to our monthly eNews, access to breaking emergency alerts and opportunities to get involved. To ensure delivery of Save the Children emails to your inbox, add support@savechildren.org to your contact list.