Frequently Asked Questions About Partner for Children
Questions
- What happens when I become a Partner for Children?
- What makes Partner for Children different from Team Tomorrow?
- How can I access my online account?
- What day will my donation be processed?
- How do I change from monthly support to annual or quarterly donation?
- How do I change my payment type?
- How do I update my credit card number?
- How will I be notified if my automatic payments are interrupted?
- Will my Partner for Children support always cost the same amount?
- How do I increase my support?
- Can I cancel my recurring gift?
- Where can I find Save the Children’s financial information?
Answers
What happens when I become a Partner for Children?
When you become a recurring donor to Save the Children, you make a powerful commitment to changing the lives of children here at home and across the world. Our Partners for Children are a group of passionate, caring individuals who are committed to giving kids a healthy start, the opportunity to learn and protection from harm.
With your help in the past year, Save the Children supported millions of children, thousands of which are here in America. These children are living better lives because of donors like you.
Your recurring gift also helps ensure that Save the Children can act quickly when an emergency hits to provide immediate disaster relief. 85% of all expenditures go to program services.
Our promise to you is to share the stories of children whose lives you are changing. We’ll do this through:
- Regular email updates
- Reports from our relief workers in the field
- Results and highlights of the programs you’re funding
- Opportunities to connect directly with the team inside Save the Children
- Exclusive invitations to special events
What makes Partner for Children different from Team Tomorrow?
Team Tomorrow will allow you to hear more about the impact you are having on a specific issue you care about, such as the climate crisis, conflict, inequality, or poverty in the United States. You will receive regular updates on how your giving is helping create positive, irreversible change for and with children. You will also have the opportunity to hear from children, community leaders, teachers, parents, Save the Children staff and individuals who work for the grassroots organizations with which we collaborate on the change we are creating together, with your support.
How can I access my online account?
If you don’t already have an account, click on “Create an Account” at the top right of Save the Children’s home page. Here you’ll be able to create an online account allowing you to access our Supporter Center where you can easily view your account information, update your profile and review your donation history. For a video tutorial, click here.
Once you have created an account, you can simply click “Manage My Account” at the top right of Save the Children’s home page to sign in whenever you’d like. Clicking on “Account Summary” enables you to manage details in your account including your contact information and email preferences.
Your Supporter Center also includes a dedicated Partner for Children section where donors like you can watch videos, read our latest stories from the field, view the impact of your partnership and even find kid-friendly recipes from around the world.
Make the most of being a Partner for Children by using your online account. Explore how you’re creating lasting change for children – change that lasts a lifetime!
What day will my donation be processed?
If you sign up via Save the Children’s website or over the phone, your donation will be processed on the same date you make your first gift. If you sign up via a canvasser, credit cards are processed in real time with the subsequent transactions processed on the 1st or 15th depending on date acquired in the month. For electronic fund transfer/direct debit, the gift processing happens on the 1st or 15th upon approval from bank.
How do I change from monthly support to quarterly or annual donation?
Your Supporter Experience Center can assist in changing your contribution frequency and can be reached at [email protected] or 1-800-728-3843, Monday-Friday 8am-5pm, (EST). Payment schedules can be set monthly, quarterly or annually based on your preference.
How do I change my payment type?
To change your method of payment, simply contact our Supporter Experience Center at 1-800-728-3843, Monday-Friday 8am-5pm (EST).
How do I update my credit card number?
You can update your credit card number by logging into your online account and clicking “Manage My Giving.” From there you can find your recurring gift on the right column and update your credit card number by selecting “Update Credit Card.”
If you need assistance, call our Supporter Experience Center at 1-800-728-3843, Monday-Friday 8am-5pm (EST). To ensure the security of your information, we do not recommend sending credit card information over email.
How will I be notified if my automatic payments are interrupted?
If we are unable to process your Partner for Children contribution (when, for example, your credit card account number changes), you will first receive a notification letter by mail and then a printed statement each month. In addition, you will receive an email or mobile alert and a phone call from a Supporter Experience Center representative to help you update your payment information.
Will my Partner for Children support always cost the same amount?
Not necessarily. Many partners choose to upgrade their gift periodically (Thank you!), allowing us to do even more for children around the world. There are also instances where we prompt this upgrade due to the rising cost of supplies in the countries where we work. We do this to ensure that our programs remain unaffected by economic ebbs and flows. Please know that these small increases pooled together make a HUGE difference for kids. Every cent you give makes change for children. We can’t thank you enough for your ongoing support!
How do I increase my support?
If you’re ready to provide even more support to children in need, you can easily update your contribution amount online in the “My Giving” section of your online account. Your Supporter Experience Center is also happy to assist you and can be reached at 1-800-728-3843, Monday-Friday 8am-5pm (EST).
Can I cancel my recurring gift?
Your role as a Partner for Children is part of an entirely voluntary, ongoing relationship that supports our critical work with vulnerable children in the United States and around the world. There is no contract involved, and you can cancel at any time. We understand that financial situations can and do change. We are grateful for the chance to work on your behalf to provide care and support for children who need it most.
Before you make this life-changing decision, however, here are 5 important things to consider.
Where can I find Save the Children’s financial information?
Save the Children has a proven track record of program responsibility and fiscal accountability. You can be assured that Save the Children uses the valuable resources donors provide in the most efficient, cost-effective ways possible.
Our independently audited financial statements consistently show that out of every dollar spent, 85 cents goes directly toward helping children in need. Click here for more financial information.
Thank you for signing up! Now, you’ll be among the first to know how Save the Children is responding to the most urgent needs of children, every day and in times of crisis—and how your support can make a difference. You may opt-out at any time by clicking "unsubscribe" at the bottom of any email.
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